DELIVERY

WHERE DO YOU DELIVER TO?
We deliver nationwide, throughout New Zealand.

HOW LONG DOES IT TAKE?
We work with a range of courier services to make sure we get your gift to the recipient on the desired date. Auckland Region: Next Day (for orders received before 5pm). North Island: 2-3 working days. South Island: 3-4 working days.
Please note; Delivery timeframes are targets only. While all reasonable efforts are made to achieve these, there are no guarantees or refunds on late deliveries.

DO YOU DO WEEKEND DELIVERY?
Sorry our operating hours are Monday to Friday.

HOW MUCH IS SHIPPING?
We offer a flat rate of $6.95 for standard delivery nationwide. 

CAN I SPECIFY A PARTICULAR DATE FOR DELIVERY?
Together with our courier Company, we will endeavour to meet your desired delivery date however, please keep in mind the minimum time-frames for delivery.

CAN I TRACK MY DELIVERY?
Yes, once your order has been processed, you’ll receive an email with tracking details which you can use to track the delivery of your order.

CAN I COLLECT MY ORDER?
Boxette is an online store only so all Boxette boxes are delivered to you or your lucky recipient.

CAN I INCLUDED A PERSONAL MESSAGE WITH MY GIFT?
Absolutely, just enter your message in the comments box before submitting your order to the cart.

RETURNS

If you are unhappy with your order, we absolutely want to hear from you. At Boxette, we delight. If this hasn’t been the case, with any aspect of your order or experience, please email us at hi@boxette.co.nz 

We will happily meet our obligations under the Consumer Guarantees Act if our products have been wrongly described, develop a fault or are not fit for the purpose described. Due to the nature of our business, we are unable to offer a refund, credit or exchange for a change of mind only.

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please send us an email notifying us of your wish to return along with your proof of purchase. Once your email is received, we will send you an email with 48 business hours notifying you of the shipping address to return your product.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, credit or exchange.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping your product, we recommend that you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.